Frequently Asked Questions

Simply browse our collection, select your size and preferred style, add items to your cart, and proceed to checkout. You can pay via bank transfer, or choose cash-on-delivery with Jalat (Phnom Penh only).

We accept ABA bank transfers, and cash-on-delivery via Jalat delivery service in Phnom Penh. We're also setting up automated QR payment. You can also contact us on Telegram or Messenger to arrange payment.

Yes! Contact us via Telegram (@kampumelia) or Messenger as soon as possible. We can modify or cancel your order as long as it hasn't been shipped yet.

Absolutely. We use secure checkout and your items arrive in discreet packaging. Your privacy is our priority — no branding or product descriptions are visible on the outside of the package.

Visit our Size Guide page. We have an interactive size calculator — just enter your height and weight and we'll recommend the perfect size for you.

We carry sizes M, L, XL, and XXL. Our sizing is designed to be inclusive, covering a weight range from petite to plus-size (up to 80kg).

If you're between sizes, we recommend sizing up for everyday comfort. If you're taller than 165cm and your weight is near the upper end of a size range, going one size bigger is also a good idea.

Yes. Our pieces are designed to fit according to the size chart. However, different styles (classic vs. premium) may have slightly different feels — lace and cotton stretch differently.

Yes! We deliver to all provinces in Cambodia through J&T Express and VET Express. Phnom Penh customers can also choose Jalat for same-day delivery.

Delivery fees vary by method: Jalat (Phnom Penh) is $1.25, J&T Express is $1.50-$2.75, and VET Express is $1.50-$2.00. Orders over a certain amount may qualify for free shipping!

Jalat delivers same-day in Phnom Penh. J&T and VET typically take 1-3 business days within Phnom Penh, and 2-5 days to provinces.

Yes! Once your order ships, you'll receive a tracking number via Telegram or the contact method you provided. You can also check your order status in your account page.

Yes, all orders are shipped in plain, unmarked packaging with no product descriptions or brand logos visible on the outside.

Classic items are affordable everyday essentials made with quality cotton blends. Premium items feature luxury fabrics like lace, silk, and satin with more elaborate designs and detailing.

We use a variety of premium fabrics including cotton, cotton blends, lace, mesh, satin, and silk. Each product page lists the specific fabric details.

Hand wash in cold water with gentle detergent for best results. Avoid bleach and tumble drying. See our Lingerie Care Guide for detailed instructions.

Due to hygiene reasons, we cannot accept returns on worn underwear. However, if you receive a defective item or wrong size, contact us within 7 days and we'll arrange an exchange.